Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 1 to 19 of 19

Complaint number	NTB Type Category 1. Government Participation in Trade and Restrictive Practices Tolerated by Governments 1.1. Government aids, including subsidies and tax benefits 1.2. Restrictive practices tolerated by governments 1.3. Other Category 2. Customs and Administrative Entry Procedures 2.1. Customs valuation 2.2. Customs classification 2.3. Consular formalities and documentation 2.4. Samples 2.5. Rules of origin 2.6. Customs formalities 2.7. Import licensing 2.8. Pre-shipment inspection and other formalities related to pre- shipment inspection. 2.9. Other Category 3. Technical Barriers to Trade 3.1. Technical regulations, and standards including packaging, labelling and marking requirements 3.2. Conformity assessments 3.3. Certificate of Free Sale 3.4. Other Category 4. Sanitary and Phytosanitary Measures 4.1. SPS measures including chemical residue limits, disease freedom, specified product treatment, etc. 4.2. Conformity assessments 4.3. Other Category 5. Specific Limitations 5.1. Embargoes and other restrictions of similar effect 5.2. Quantitative imports and export restrictions or prohibitions 5.3. Tariff quotas 5.4. Other Category 6. Charges on Imports 6.1. Prior import deposits 6.2. Surcharges, port taxes, statistical taxes, etc. 6.3. Credit restrictions 6.4. Border tax adjustments 6.5. Other Category 7. Other 7.1. Transport, Clearing and Forwarding 7.2. Other Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location CEN-SAD Benin Burkina Faso Cabo Verde Central African Republic Chad Comoros Côte d'Ivoire Djibouti Egypt Eritrea Gambia, The Ghana Guinea Guinea-Bissau Kenya Liberia Libya Mali Mauritania Morocco Niger Nigeria Sao Tome and Principe Senegal Sierra Leone Somalia Sudan Togo Tunisia COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Kenya Rwanda South Sudan Tanzania, United Republic of Uganda ECCAS Angola Burundi Cameroon Central African Republic Chad Congo Democratic Republic of the Congo Equatorial Guinea Gabon Rwanda Sao Tome and Principe ECOWAS Benin Burkina Faso Cabo Verde Côte d'Ivoire Gambia, The Ghana Guinea Guinea-Bissau Liberia Mali Niger Nigeria Senegal Sierra Leone Togo IGAD Djibouti Eritrea Ethiopia Kenya Somalia South Sudan Sudan Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania, United Republic of Zambia Zimbabwe UMA Algeria Libya Mauritania Morocco Tunisia COMESA EAC SADC UMA CEN-SAD ECCAS ECOWAS IGAD	Reporting country or region CEN-SAD Benin Burkina Faso Cabo Verde Central African Republic Chad Comoros Côte d'Ivoire Djibouti Egypt Eritrea Gambia, The Ghana Guinea Guinea-Bissau Kenya Liberia Libya Mali Mauritania Morocco Niger Nigeria Sao Tome and Principe Senegal Sierra Leone Somalia Sudan Togo Tunisia COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Kenya Rwanda South Sudan Tanzania, United Republic of Uganda ECCAS Angola Burundi Cameroon Central African Republic Chad Congo Democratic Republic of the Congo Equatorial Guinea Gabon Rwanda Sao Tome and Principe ECOWAS Benin Burkina Faso Cabo Verde Côte d'Ivoire Gambia, The Ghana Guinea Guinea-Bissau Liberia Mali Niger Nigeria Senegal Sierra Leone Togo IGAD Djibouti Eritrea Ethiopia Kenya Somalia South Sudan Sudan Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania, United Republic of Zambia Zimbabwe UMA Algeria Libya Mauritania Morocco Tunisia COMESA EAC SADC UMA CEN-SAD ECCAS ECOWAS IGAD	Status	Actions
AfCFTA-000-004	2.5. Rules of origin	2020-06-16	Niger: Gaya	Benin	Complaint registered with REC	View
Complaint:	Le Certificat d'origine (CO) qui accompagne la marchandise est signé par la Directrice de la Promotion Industrielle (Direction Générale du Développement Industriel) conformément aux exigences pour l'exportation des produits industriels. Malheureusement les Services des douanes nigériens exigent un CO signé par la Direction Générale du Commerce.
AfCFTA-000-011	2.5. Rules of origin	2020-12-05	Kenya: Namanga	Tanzania, United Republic of	Transferred	View
Complaint:	Republic of Kenya has denied importation of glass products from Tanzania Company Kioo limited.
AfCFTA-000-012	5.1. Embargoes and other restrictions of similar effect	2021-11-22	Kenya: Poultry products from Uganda have been banned from entering the Kenyan market.		Transferred	View
Complaint:	The government of Kenya without giving any reason arbitrarily banned all poultry products from Uganda from accessing the Kenyan market. It is not clear when the ban will end or if it will end. My clients have lost and continue to lose a lot of money thanks to this arbitrary and protectionist measure by the government of Kenya going against all the principles of the International Trade especially Kenya's obligations as a part of the East African Community Customs Union.
AfCFTA-000-015	6.5. Other	2022-01-01	Mozambique: Ressano Garcia (Road)	Mozambique	Transferred	View
Complaint:	Introduction by Autoridade Tributária de Moçambique of a SINGLE ENTRY Temporary Import Permit (TIP) at a cost of MZN700, which is currently processed manually for the majority of vehicles at Ressano Garcia's KM4 facility. The costs are prohibitive for companies moving transit cargo from South Africa to the Port of Maputo, with 15 loads per week per vehicle a common achievement. In addition, the delays experienced by the manual processing of the TIP document adds significant cost on account of the waiting time that drivers are subjected to. The Port of Maputo has collaborated with Customs in Mozambique to collect electronic payments for the TIPs, but so far only 10 companies have taken up the use of the facility. Even those companies registered on the Port's electronic system are not guaranteed speedy processing, and delays are still experienced by drivers as they still have to queue to collect the TIP document. Electronic payments should take precedent over manual payments, but in reality this is not the case. It is common knowledge that a R50 bribe will speed up the processing of the TIP document. The SADC Protocol on Trade is clear in its reference to the removal of tariffs and non tariff barriers. At this point, the TIP cost to one company moving 180 trucks per month, is in excess of R1,4million ZAR or USD88,000. The manual processing compromises the integrity of the system and the costs directly impact the competitiveness of the trade route for imports and transit imports into Mozambique. With the push towards the harmonization of regulations within the SADC and TRIPARTITE region, the TIP process should be harmonized with that of South Africa which has a multiple entry TIP valid for 6 months and is processed at no cost to the user.
AfCFTA-000-025	2.6. Customs formalities	2023-03-10	South Africa: Skilpadshek	Botswana	Transferred	View
Complaint:	Basotho nationals had gone to Zambia to buy goods. On arrival they are detained at the border by RSA authorities saying they should indefinitely SARS to evaluate the goods and the brand owners who will check if the brands of goods e.g Nike shoes are fake or original. If fake they confiscate their goods bought with lots of money. They closed the border and knocked off and left them in the taxis they were in. No food, and no toilets opened for them to help themselves. South African shops sell fake new brands in thier shops, e.g fake nike takkies. Why do they treat people buying from a SADC region like this. Why are they creating technical barriers. These goods which are not stolen but bought are only passing through South African land. Please help our people. There can't be an African free trade agreement and on the other hand Border gate employees at a border between Mahikeng and Botswana on the south African side detain people indefinitely and knock off
AfCFTA-000-033	7.1. Transport, Clearing and Forwarding	2023-03-09	Cameroon: Axe routier Douala-N'Djamena	Chad	Complaint registered with REC	View
Complaint:
AfCFTA-000-035	5.1. Embargoes and other restrictions of similar effect	2023-03-24	Chad: Le Ministère en charge du Commerce	Chad	Complaint registered with REC	View
Complaint:
AfCFTA-000-042	1.2. Restrictive practices tolerated by governments	2023-03-24	Cameroon: Touboro	Cameroon	Complaint registered with REC	View
Complaint:
AfCFTA-000-043	2.3. Consular formalities and documentation	2023-01-19	Gabon:	Chad	Complaint registered with REC	View
Complaint:
AfCFTA-000-044	2.8. Pre-shipment inspection and other formalities related to pre- shipment inspection.	2023-02-17	Cameroon: Touboro	Chad	Complaint registered with REC	View
Complaint:
AfCFTA-000-045	1.2. Restrictive practices tolerated by governments	2023-02-24	Cameroon: L'entrée de la ville de TOUBORO	Chad	Complaint registered with REC	View
Complaint:
AfCFTA-000-046	2.3. Consular formalities and documentation	2023-03-22	Cameroon: Touboro	Chad	Complaint registered with REC	View
Complaint:
AfCFTA-000-047	2.6. Customs formalities	2023-01-18	Cameroon: Touboro	Chad	Complaint registered with REC	View
Complaint:
AfCFTA-000-048	2.3. Consular formalities and documentation	2022-01-20	Cameroon:	Chad	Complaint registered with REC	View
Complaint:
AfCFTA-000-049	2.3. Consular formalities and documentation	2023-03-15	Cameroon: Touboro	Chad	Complaint registered with REC	View
Complaint:
AfCFTA-000-050	3.1. Technical regulations, and standards including packaging, labelling and marking requirements	2023-01-10	Cameroon:	Chad	Complaint registered with REC	View
Complaint:
AfCFTA-000-051	3.2. Conformity assessments	2023-02-06	Cameroon: Touboro	Chad	Complaint registered with REC	View
Complaint:
AfCFTA-000-066	2.8. Pre-shipment inspection and other formalities related to pre- shipment inspection.	2023-09-19	Nigeria: Port of Onne	Tanzania, United Republic of	In process	View
Complaint:	Nigeria has made it mandatory for COTECNA( Private Company) to inspect the sisal fiber that is exported to Nigeria, the same role is performed by the Tanzania Sisal Board which is the regulator of sisal in Tanzania, hence multiple inspections, and Nigeria do not recognize certificate from Tanzania Sisal Board. COTECNA charges an annual registration fee start with USD 1000 and adding up USD 120 per additional product and the fee for a certificate of conformity is USD 350 per consignment. which the Sisal Board does not charge for certificate of conformity
Progress:	AfCFTA Secretariat in contact with State Parties National Focal points to resolve the NTB
AfCFTA-000-067	2.9. Other	2024-05-01	Ghana: National Invetsment Bank of Ghana	Tanzania, United Republic of	New	View
Complaint:	We are facing challenges in receiving down payments from importers of Sisal fibre in Ghana. We are required to submit a Bill of exchange to facilitate the release of part payments by the National Investment Bank of Ghana. This has made it difficult for us to receive payments in time. Before this requirement, we would receive our payments in 3 days (part payment, 70% of the full payment) and the balance in 21 days. With the new requirement, it will take us 21 days to receive the part payment and 63 days to receive the full payment. There are also additional courier costs to courier documents from Tanzania to Ghana increasing the cost of doing business. The new requirement started on 1st of May 2024 and before that we used to trade with Ghana without the need to submit the Bill of Exchange. The requirement applies for payments above US$50000. Were possible, the Bill of exchange requirement must waived to allow ease of doing business and to revert back to the status quo before May 2024.

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