Complaint

Complaint number
AfCFTA-000-106  
NTB Type
2.5. Rules of origin  
Reported through
Mobile  
Complaint
We are trying to sell white-top kraftlinerboard (HS code 4804.19) manufactured by Mondi in South Africa to customers in Egypt. However, Egyptian Customs are insisting on applying a 15% import duty because of the country of origin, despite the AfCFTA.

To our understanding, this product should qualify for a 0% duty rate under AfCFTA preferences, but Customs’ current assessment is not reflecting this. We would appreciate clarification on the correct applicable duty and guidance on how to ensure the AfCFTA exemption is applied at clearance.  
Progress update note
 
Policy or regulatory NTB
No 
Location
Egypt: Port of Ain Sukhna (Seaport)  
Reporting Country or Region
South Africa  
Date of incident
2025-11-26  
Status
New  
Product Description
white-top kraftlinerboard (white/bleached top ply, otherwise kraftliner): HS code 4804.19
 
Total value
EGYPTIAN POUND (EGP)1 000 000.00  
Annual trade value
0  
Date reported
2025-11-26 15:20:19  
Modified
2025-11-26 15:21  
Messages