Plainte

Numéro de la plainte
AfCFTA-000-094  
Type de BNT
2.6. Customs formalities  
Reported through
Web  
Plainte
I am writing to inform you of some challenges we have encountered while clearing our date products, which were air-freighted to Nairobi, Kenya via Ugandan Airlines under the AfCFTA framework as part of the recent flag-off of the Nigeria - East/ Southern Africa Air Cargo route.

Although the goods have successfully arrived, we are currently experiencing delays at the point of clearing. The clearing agent has requested food safety documentation, which we have duly provided (HACCP and NAFDAC). However, we have come to understand that multiple government agencies are involved in the clearance process, each requiring various fees that together amount to over $600. This is over 75% of the invoice value of the goods.

These unexpected costs and procedural delays are impacting our timelines. We have engaged the agent to see what can be done about this situation since the goods are being shipped under the AfCFTA framework. We need your intervention to resolve this ASAP in order to prevent additional costs.  
Note d'état
A virtual meeting was held on 25th June 2025 concerning three Non-Tariff Barrier (NTB) complaints submitted under the AfCFTA NTB Online Mechanism. The complaints (AfCFTA-000-094, AfCFTA-000-095, and AfCFTA-000-096) were lodged by Nigerian exporters following challenges encountered in the clearance of consignments exported to Kenya under the AfCFTA framework. The meeting acknowledged the complaints as valid concerns rooted in inadequate information. It was agreed that there is a need to enhance transparency and exporter awareness of all export related requirements to facilitate trading under the AfCFTA.  
Note sur l'état d'avancement
 
BNT politique ou règlementaire
Non 
Localistion
Kenya: Jomo Kenyata International Airport (Airport)  
Pays ou région déclarant la plainte
Nigéria  
Date de l’incident
2025-05-26  
Statut
Résolue  
Date de la résolution
2025-06-25  
Description du produit
Date Powder, Tigernut Powder, and Date syrup
 
Arabe Anglais Portugais Swahili
Valeur totale
808.00  
Date de la déclaration
2025-06-02  
Modifiée
2025-07-15 17:36  
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