Complaint

Complaint number
AfCFTA-000-129  
NTB Type
1.3. Other  
Reported through
Web  
Complaint
There is a lack of coordination arising from the fragmented structure of the offices and the limited number of officers assigned to support operations. Offices are located in different buildings that are not interrelated, and staffing constraints further reduce efficiency. For example, only one officer is responsible for conducting standard inspections for both export and import goods, creating a bottleneck.

In addition, each institution operates independently under its own supervision, with limited cross-agency integration. While some services, such as agriculture-related offices, still rely on manual processes, others, such as customs, have fully adopted digital systems for clearing goods. However, customs procedures still depend on confirmations from these other agencies before goods can be cleared, leading to delays and inefficiencies.

Overall, these structural and operational challenges contribute significantly to the lack of coordination.
 
Progress update note
 
Policy or regulatory NTB
No 
Location
Ethiopia: Government Institutions at One Stop Border Post (Government institution)  
Reporting Country or Region
Kenya  
Date of incident
2025-11-18  
Status
New  
Product Description
All products
 
Total value
0  
Date reported
2026-03-29  
Modified
2026-03-29 04:57  
Messages