
Complaint
- Complaint number
- AfCFTA-000-129
- NTB Type
- 1.3. Other
- Reported through
- Web
- Complaint
-
There is a lack of coordination arising from the fragmented structure of the offices and the limited number of officers assigned to support operations. Offices are located in different buildings that are not interrelated, and staffing constraints further reduce efficiency. For example, only one officer is responsible for conducting standard inspections for both export and import goods, creating a bottleneck.
In addition, each institution operates independently under its own supervision, with limited cross-agency integration. While some services, such as agriculture-related offices, still rely on manual processes, others, such as customs, have fully adopted digital systems for clearing goods. However, customs procedures still depend on confirmations from these other agencies before goods can be cleared, leading to delays and inefficiencies.
Overall, these structural and operational challenges contribute significantly to the lack of coordination. - Progress update note
- Policy or regulatory NTB
- No
- Location
- Ethiopia: Government Institutions at One Stop Border Post (Government institution)
- Reporting Country or Region
- Kenya
- Date of incident
- 2025-11-18
- Status
- New
- Product Description
-
All products
- Total value
- 0
- Date reported
- 2026-03-29
- Modified
- 2026-03-29 04:57
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