Complaint

Complaint number
AfCFTA-000-096  
NTB Type
Category 4: Sanitary and Phytosanitary Measures  
Reported through
Mobile  
Complaint
1.Request of multiple certificates despite presenting Nigerian certificates
2. Billed for the numerous certifications to a total of close to $2,000  
Status note
A virtual meeting was held on 25th June 2025 concerning three Non-Tariff Barrier (NTB) complaints submitted under the AfCFTA NTB Online Mechanism. The complaints (AfCFTA-000-094, AfCFTA-000-095, and AfCFTA-000-096) were lodged by Nigerian exporters following challenges encountered in the clearance of consignments exported to Kenya under the AfCFTA framework. The meeting acknowledged the complaints as valid concerns rooted in inadequate information. It was agreed that there is a need to enhance transparency and exporter awareness of all export related requirements to facilitate trading under the AfCFTA.  
Progress update note
 
Policy or regulatory NTB
No 
Location
Kenya: Jomo Kenyata International Airport (Airport)  
Reporting Country or Region
Nigeria  
Date of incident
2025-05-30  
Status
Resolved  
Date of resolution
2025-06-25  
Product Description
1.Bags 2.Peas flour and Finger Millet flour 3. Date powder
 
Total value
NAIRA3 000 000.00  
Annual trade value
0  
Date reported
2025-06-03 10:30:02  
Modified
2025-07-15 17:37  
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